Return & Refund Policy

Exchange Policy:

1. Without prejudice to the provisions of the warranty agreement and regulations, the consumer has the right to exchange a product purchased from the store within seven days of receiving it. After this period, the product cannot be exchanged.

2. To exchange a product, it must be in good condition, and the consumer must not have used or benefited from it. The store reserves the right to inspect the product to ensure it is in acceptable condition before exchanging it. The consumer is responsible for paying shipping costs if they wish to exchange the product. For international exchanges, the consumer bears the full shipping costs and the responsibility of delivering the product to the shipping company. In the case of defects or errors, the consumer will be compensated.

Consumers cannot exchange a product in the following cases:

1. If the product was custom-made based on the consumer’s specifications, except in cases where the product has a defect or does not meet the specified criteria.
2. If the packaging of products, such as essential oils and containers, has been opened.
3. If the product packaging and contents have been damaged or altered in a way that makes it unsuitable for exchange.
4. If a defect in the product is due to mishandling by the consumer.
5. If the contract involves providing accommodation, transportation, or catering services.
6. If the contract involves purchasing software downloads online.

Return Policy:

1. Without prejudice to the provisions of the warranty agreement and regulations, the consumer has the right to terminate the contract and return a product purchased from the store within seven days of the purchase date. After this period, the product cannot be returned.

2. To return a product, it must be in good condition, in its original packaging, and the consumer must not have used or benefited from it. The store reserves the right to inspect the product to ensure it is in acceptable condition before processing the return.

3. The consumer is responsible for any costs associated with the return process. For international returns, the consumer bears the full shipping costs and the responsibility of delivering the product to the shipping company. In the case of defects or errors, the consumer will be compensated.

Consumers cannot return a product in the following cases:

1. If the product was custom-made based on the consumer’s specifications, except in cases where the product has a defect or does not meet the specified criteria.
2. If the packaging of products, such as essential oils and containers, has been opened.
3. If the product packaging and contents have been damaged or altered in a way that makes it unsuitable for return.
4. If a defect in the product is due to mishandling by the consumer.
5. If the contract involves providing accommodation, transportation, or catering services.
6. If the contract involves purchasing software downloads online.